FDD ITEM 20 · FISCAL 2017–2019

H&R Block Item 20: outlets, closures & growth

In its latest FDD Item 20 (fiscal 2019), H&R Block reported 3,136 franchised outlets at year end. 129 of 3,345 franchised outlets open at the start of the year left the system — an annualized exit rate of 3.9%— while 48 new outlets opened. Systemwide units moved -5.2% over 2017–2019.

Item 20 · outlet status by yearas filed

Status (FTC)	2017	2018	2019
Outlets at start	10,192	10,046	10,106
Opened	61	105	48
Transfers	125	129	123
Terminations	11	18	20
Non-renewals	1	0	1
Reacquired by franchisor	172	101	128
Ceased — other reasons	64	32	108
Outlets at end	10,046	10,106	9,524
Net change	-146	+60	-582

SOURCE: MN CARDS · FILED 2019 · ITEM 20

How the exit count is computedfiscal 2019

20 terminations + 1 non-renewals + 108 ceased (other) = 129 exits ÷ 3,345 at start = 3.9%

These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (123) are resales, not exits; reacquisitions by the franchisor (128) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.

Franchised outlets by state · fiscal 201954 states/territories

State	Franchised	Company-owned
TX	211	558
PA	174	236
CA	142	716
GA	134	155
NC	125	173
IL	122	298
MO	121	165
NY	116	371
OH	110	261
AR	109	21
MI	96	205
MN	94	88
WI	92	84
IN	91	133
SC	86	59
FL	85	462
KY	82	105
OK	81	42
TN	78	182
KS	71	42
IA	67	67
VA	63	115
AZ	60	145
NE	55	24
WA	54	176
AL	50	129
CO	41	140
WV	41	82
LA	39	94
MS	39	42
OR	35	88
ME	32	21
NJ	31	149
MD	29	87
NM	25	29
SD	24	16
MT	23	26
NH	22	25
ID	21	28
UT	21	61
WY	21	0
CT	19	68
NV	19	67
VT	18	0
ND	17	0
MA	15	156
PR	11	44
DE	9	26
RI	5	21
AK	3	14
DC	2	54
GU	2	0
HI	2	38
VI	1	0

SOURCE: MN CARDS · FILED 2019 · ITEM 20 · TABLES 3–4

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State	Franchised	Company-owned
TX	211	558
PA	174	236
CA	142	716
GA	134	155
NC	125	173
IL	122	298
MO	121	165
NY	116	371
OH	110	261
AR	109	21
MI	96	205
MN	94	88
WI	92	84
IN	91	133
SC	86	59
FL	85	462
KY	82	105
OK	81	42
TN	78	182
KS	71	42
IA	67	67
VA	63	115
AZ	60	145
NE	55	24
WA	54	176
AL	50	129
CO	41	140
WV	41	82
LA	39	94
MS	39	42
OR	35	88
ME	32	21
NJ	31	149
MD	29	87
NM	25	29
SD	24	16
MT	23	26
NH	22	25
ID	21	28
UT	21	61
WY	21	0
CT	19	68
NV	19	67
VT	18	0
ND	17	0
MA	15	156
PR	11	44
DE	9	26
RI	5	21
AK	3	14
DC	2	54
GU	2	0
HI	2	38
VI	1	0

State	Franchised	Company-owned
TX	211	558
PA	174	236
CA	142	716
GA	134	155
NC	125	173
IL	122	298
MO	121	165
NY	116	371
OH	110	261
AR	109	21
MI	96	205
MN	94	88
WI	92	84
IN	91	133
SC	86	59
FL	85	462
KY	82	105
OK	81	42
TN	78	182
KS	71	42
IA	67	67
VA	63	115
AZ	60	145
NE	55	24
WA	54	176
AL	50	129
CO	41	140
WV	41	82
LA	39	94
MS	39	42
OR	35	88
ME	32	21
NJ	31	149
MD	29	87
NM	25	29
SD	24	16
MT	23	26
NH	22	25
ID	21	28
UT	21	61
WY	21	0
CT	19	68
NV	19	67
VT	18	0
ND	17	0
MA	15	156
PR	11	44
DE	9	26
RI	5	21
AK	3	14
DC	2	54
GU	2	0
HI	2	38
VI	1	0

State	Franchised	Company-owned
TX	211	558
PA	174	236
CA	142	716
GA	134	155
NC	125	173
IL	122	298
MO	121	165
NY	116	371
OH	110	261
AR	109	21
MI	96	205
MN	94	88
WI	92	84
IN	91	133
SC	86	59
FL	85	462
KY	82	105
OK	81	42
TN	78	182
KS	71	42
IA	67	67
VA	63	115
AZ	60	145
NE	55	24
WA	54	176
AL	50	129
CO	41	140
WV	41	82
LA	39	94
MS	39	42
OR	35	88
ME	32	21
NJ	31	149
MD	29	87
NM	25	29
SD	24	16
MT	23	26
NH	22	25
ID	21	28
UT	21	61
WY	21	0
CT	19	68
NV	19	67
VT	18	0
ND	17	0
MA	15	156
PR	11	44
DE	9	26
RI	5	21
AK	3	14
DC	2	54
GU	2	0
HI	2	38
VI	1	0