FDD ITEM 20 · FISCAL 2023–2025
Home Instead Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), Home Instead reported 626 franchised outlets at year end. 8 of 619 franchised outlets open at the start of the year left the system — an annualized exit rate of 1.3%— while 17 new outlets opened. Systemwide units moved +2.4% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 617 | 619 | 625 |
| Opened | 8 | 17 | 17 |
| Transfers | 51 | 53 | 46 |
| Terminations | 1 | 0 | 4 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 4 | 2 |
| Ceased — other reasons | 5 | 10 | 4 |
| Outlets at end | 619 | 625 | 634 |
| Net change | +2 | +6 | +9 |
4 terminations + 0 non-renewals + 4 ceased (other) = 8 exits ÷ 619 at start = 1.3%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (46) are resales, not exits; reacquisitions by the franchisor (2) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 62 | 2 |
| PA | 41 | — |
| TX | 41 | 2 |
| FL | 38 | — |
| OH | 33 | — |
| NC | 26 | — |
| IL | 24 | 2 |
| NY | 23 | — |
| IN | 19 | — |
| WA | 18 | — |
| MA | 17 | — |
| GA | 16 | — |
| TN | 15 | — |
| VA | 15 | — |
| WI | 15 | — |
| NJ | 14 | — |
| AZ | 13 | 0 |
| CO | 12 | — |
| MN | 12 | — |
| MI | 11 | — |
| MO | 11 | 1 |
| MD | 10 | — |
| OR | 10 | — |
| AL | 9 | — |
| IA | 9 | — |
| KY | 9 | — |
| LA | 9 | — |
| SC | 9 | — |
| AR | 8 | — |
| NE | 8 | 1 |
| CT | 7 | — |
| NV | 6 | — |
| OK | 6 | — |
| KS | 5 | — |
| MS | 5 | — |
| UT | 5 | — |
| NH | 4 | — |
| SD | 4 | — |
| DE | 3 | — |
| ME | 3 | — |
| MT | 3 | — |
| ND | 3 | — |
| NM | 3 | — |
| HI | 2 | — |
| ID | 2 | — |
| RI | 2 | — |
| WV | 2 | — |
| WY | 2 | — |
| AK | 1 | — |
| VT | 1 | — |
A broker is paid by the franchisor to place you. An independent CPA is paid by you — and the job is pressure-testing Home Instead's numbers, including talking you out of a bad deal.
Talk to an independent CPA before you buy →