FDD ITEM 20 · FISCAL 2020–2025
Home Matters Care Giving (Unit) Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), Home Matters Care Giving (Unit) reported 31 franchised outlets at year end. 0 of 16 franchised outlets open at the start of the year left the system — an annualized exit rate of 0.0%— while 15 new outlets opened. Systemwide units moved +3100.0% over 2020–2025.
| Status (FTC) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|
| Outlets at start | 1 | 1 | 2 | 7 | 9 | 17 |
| Opened | 0 | 1 | 6 | 2 | 8 | 15 |
| Transfers | 0 | 0 | 0 | 0 | 0 | 0 |
| Terminations | 0 | 0 | 0 | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 | 0 | 0 |
| Outlets at end | 1 | 2 | 7 | 9 | 17 | 32 |
| Net change | 0 | +1 | +5 | +2 | +8 | +15 |
0 terminations + 0 non-renewals + 0 ceased (other) = 0 exits ÷ 16 at start = 0.0%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| AZ | 6 | — |
| TX | 4 | — |
| MA | 3 | — |
| NJ | 3 | — |
| CA | 2 | — |
| OH | 2 | — |
| PA | 2 | — |
| TN | 2 | — |
| CO | 1 | — |
| CT | 1 | — |
| GA | 1 | — |
| SC | 1 | — |
| OR | 0 | 1 |
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