FDD ITEM 20 · FISCAL 2022–2024
iFixandRepair Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2024), iFixandRepair reported 232 franchised outlets at year end. 7 of 177 franchised outlets open at the start of the year left the system — an annualized exit rate of 4.0%— while 62 new outlets opened. Systemwide units moved +116.8% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 87 | 107 | 181 |
| Opened | 33 | 92 | 62 |
| Transfers | 3 | 6 | 10 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 1 | 0 | 0 |
| Ceased — other reasons | 7 | 7 | 7 |
| Outlets at end | 107 | 181 | 232 |
| Net change | +20 | +74 | +51 |
0 terminations + 0 non-renewals + 7 ceased (other) = 7 exits ÷ 177 at start = 4.0%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (10) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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