FDD ITEM 20 · FISCAL 2021–2023
POOP 911 Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2023), POOP 911 reported 196 franchised outlets at year end. 7 of 109 franchised outlets open at the start of the year left the system — an annualized exit rate of 6.4%— while 94 new outlets opened. Systemwide units moved +145.9% over 2021–2023.
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 75 | 85 | 111 |
| Opened | 10 | 26 | 94 |
| Transfers | 5 | 13 | 3 |
| Terminations | 0 | 0 | 3 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 1 | 2 |
| Ceased — other reasons | 0 | 0 | 4 |
| Outlets at end | 85 | 111 | 209 |
| Net change | +10 | +26 | +98 |
3 terminations + 0 non-renewals + 4 ceased (other) = 7 exits ÷ 109 at start = 6.4%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (3) are resales, not exits; reacquisitions by the franchisor (2) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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