FDD ITEM 20 · FISCAL 2014–2016
SERVPRO Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2016), SERVPRO reported 54 franchised outlets at year end. 0 of 53 franchised outlets open at the start of the year left the system — an annualized exit rate of 0.0%— while 1 new outlets opened. Systemwide units moved -3.6% over 2014–2016.
| Status (FTC) | 2014 | 2015 | 2016 |
|---|---|---|---|
| Outlets at start | 60 | 56 | 53 |
| Opened | 0 | 0 | 1 |
| Transfers | 0 | 0 | 0 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 4 | 3 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 56 | 53 | 54 |
| Net change | -4 | -3 | +1 |
0 terminations + 0 non-renewals + 0 ceased (other) = 0 exits ÷ 53 at start = 0.0%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 7 | 0 |
| MA | 5 | 0 |
| NY | 5 | 0 |
| AL | 4 | 0 |
| NJ | 4 | 0 |
| MD | 3 | 0 |
| NC | 3 | 0 |
| TX | 3 | 0 |
| VA | 3 | 0 |
| MO | 2 | 0 |
| OR | 2 | 0 |
| PA | 2 | 0 |
| CT | 1 | 0 |
| GA | 1 | 0 |
| IA | 1 | 0 |
| IL | 1 | 0 |
| IN | 1 | 0 |
| MI | 1 | 0 |
| MS | 1 | 0 |
| NV | 1 | 0 |
| RI | 1 | 0 |
| SC | 1 | 0 |
| UT | 1 | 0 |
| AK | 0 | 0 |
| AR | 0 | 0 |
| AZ | 0 | 0 |
| CO | 0 | 0 |
| DC | 0 | 0 |
| DE | 0 | 0 |
| FL | 0 | 0 |
| HI | 0 | 0 |
| ID | 0 | 0 |
| KS | 0 | 0 |
| KY | 0 | 0 |
| LA | 0 | 0 |
| ME | 0 | 0 |
| MN | 0 | 0 |
| MT | 0 | 0 |
| ND | 0 | 0 |
| NE | 0 | 0 |
| NH | 0 | 0 |
| NM | 0 | 0 |
| OH | 0 | 0 |
| OK | 0 | 0 |
| SD | 0 | 0 |
| TN | 0 | 0 |
| VT | 0 | 0 |
| WA | 0 | 0 |
| WI | 0 | 0 |
| WV | 0 | 0 |
| WY | 0 | 0 |
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