FDD ITEM 20 · FISCAL 2021–2023
SVN Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2023), SVN reported 136 franchised outlets at year end. 8 of 137 franchised outlets open at the start of the year left the system — an annualized exit rate of 5.8%— while 7 new outlets opened. Systemwide units moved -1.4% over 2021–2023.
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 140 | 138 | 137 |
| Opened | 11 | 6 | 7 |
| Transfers | 2 | 0 | 0 |
| Terminations | 4 | 5 | 1 |
| Non-renewals | 8 | 1 | 7 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 1 | 1 | 0 |
| Outlets at end | 138 | 137 | 136 |
| Net change | -2 | -1 | -1 |
1 terminations + 7 non-renewals + 0 ceased (other) = 8 exits ÷ 137 at start = 5.8%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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