FDD ITEM 20 · FISCAL 2023–2025
THE CLEANING AUTHORITY Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), THE CLEANING AUTHORITY reported 241 franchised outlets at year end. 5 of 233 franchised outlets open at the start of the year left the system — an annualized exit rate of 2.1%— while 13 new outlets opened. Systemwide units moved +8.9% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 221 | 224 | 236 |
| Opened | 13 | 16 | 13 |
| Transfers | 13 | 5 | 7 |
| Terminations | 4 | 1 | 2 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 6 | 3 | 3 |
| Outlets at end | 224 | 236 | 244 |
| Net change | +3 | +12 | +8 |
2 terminations + 0 non-renewals + 3 ceased (other) = 5 exits ÷ 233 at start = 2.1%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (7) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| FL | 27 | — |
| TX | 26 | — |
| OH | 17 | — |
| CA | 14 | — |
| MI | 12 | — |
| GA | 10 | — |
| NC | 10 | — |
| IL | 9 | — |
| VA | 8 | — |
| WI | 8 | — |
| NJ | 7 | — |
| PA | 7 | — |
| CO | 6 | — |
| IN | 6 | — |
| MD | 6 | 3 |
| TN | 6 | — |
| AZ | 5 | — |
| MO | 5 | — |
| NY | 5 | — |
| WA | 5 | — |
| CT | 3 | — |
| KS | 3 | — |
| KY | 3 | — |
| MA | 3 | — |
| MN | 3 | — |
| SC | 3 | — |
| UT | 3 | — |
| AL | 2 | — |
| IA | 2 | — |
| LA | 2 | — |
| NE | 2 | — |
| NV | 2 | — |
| OK | 2 | — |
| OR | 2 | — |
| AR | 1 | — |
| DE | 1 | — |
| ID | 1 | — |
| ME | 1 | — |
| NH | 1 | — |
| NM | 1 | — |
| RI | 1 | — |
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