FDD ITEM 20 · FISCAL 2021–2025
The Glass Guru Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), The Glass Guru reported 73 franchised outlets at year end. 8 of 70 franchised outlets open at the start of the year left the system — an annualized exit rate of 11.4%— while 11 new outlets opened. Systemwide units moved -5.1% over 2021–2025.
| Status (FTC) | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Outlets at start | 72 | 78 | 78 | 72 | 71 |
| Opened | 11 | 7 | 1 | 3 | 11 |
| Transfers | 1 | 1 | 2 | 2 | 2 |
| Terminations | 2 | 3 | 3 | 0 | 1 |
| Non-renewals | 1 | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 2 | 4 | 4 | 4 | 7 |
| Outlets at end | 78 | 78 | 72 | 71 | 74 |
| Net change | +6 | 0 | -6 | -1 | +3 |
1 terminations + 0 non-renewals + 7 ceased (other) = 8 exits ÷ 70 at start = 11.4%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (2) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 16 | — |
| CA | 10 | 1 |
| CO | 6 | — |
| OH | 5 | — |
| FL | 4 | — |
| MN | 4 | — |
| TN | 4 | — |
| MI | 3 | — |
| WA | 3 | — |
| GA | 2 | — |
| IN | 2 | — |
| KS | 2 | — |
| MO | 2 | — |
| SC | 2 | — |
| AL | 1 | — |
| HI | 1 | — |
| IL | 1 | — |
| NC | 1 | — |
| NE | 1 | — |
| NJ | 1 | — |
| OK | 1 | — |
| WI | 1 | — |
| ID | 0 | — |
| KY | 0 | — |
| LA | 0 | — |
| MD | 0 | — |
| NY | 0 | — |
| OR | 0 | — |
| PA | 0 | — |
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