FDD ITEM 20 · FISCAL 2022–2024
THE NOW Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2024), THE NOW reported 60 franchised outlets at year end. 0 of 44 franchised outlets open at the start of the year left the system — an annualized exit rate of 0.0%— while 16 new outlets opened. Systemwide units moved +137.0% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 13 | 27 | 48 |
| Opened | 14 | 21 | 16 |
| Transfers | 0 | 0 | 0 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 27 | 48 | 64 |
| Net change | +14 | +21 | +16 |
0 terminations + 0 non-renewals + 0 ceased (other) = 0 exits ÷ 44 at start = 0.0%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
A broker is paid by the franchisor to place you. An independent CPA is paid by you — and the job is pressure-testing THE NOW's numbers, including talking you out of a bad deal.
Talk to an independent CPA before you buy →