FDD ITEM 20 · FISCAL 2021–2025
THE UPS STORE NON-TRADITIONAL Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), THE UPS STORE NON-TRADITIONAL reported 5,487 franchised outlets at year end. 49 of 5,350 franchised outlets open at the start of the year left the system — an annualized exit rate of 0.9%— while 187 new outlets opened. Systemwide units moved +9.3% over 2021–2025.
| Status (FTC) | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Outlets at start | 4,958 | 5,037 | 5,140 | 5,234 | 5,365 |
| Opened | 112 | 144 | 141 | 192 | 187 |
| Transfers | 356 | 404 | 340 | 268 | 237 |
| Terminations | 9 | 8 | 11 | 11 | 5 |
| Non-renewals | 2 | 3 | 4 | 3 | 0 |
| Reacquired by franchisor | 0 | 2 | 0 | 13 | 1 |
| Ceased — other reasons | 22 | 30 | 32 | 47 | 44 |
| Outlets at end | 5,037 | 5,140 | 5,234 | 5,365 | 5,503 |
| Net change | +79 | +103 | +94 | +131 | +138 |
5 terminations + 0 non-renewals + 44 ceased (other) = 49 exits ÷ 5,350 at start = 0.9%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (237) are resales, not exits; reacquisitions by the franchisor (1) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 859 | 1 |
| FL | 599 | — |
| TX | 440 | 14 |
| GA | 273 | 1 |
| NY | 269 | — |
| NJ | 200 | — |
| NC | 192 | — |
| IL | 187 | — |
| AZ | 164 | — |
| PA | 155 | — |
| OH | 141 | — |
| VA | 140 | — |
| MI | 134 | — |
| WA | 132 | — |
| CO | 109 | — |
| TN | 105 | — |
| MD | 103 | — |
| NV | 101 | — |
| MA | 93 | — |
| SC | 91 | — |
| IN | 74 | — |
| MO | 74 | — |
| AL | 70 | — |
| OR | 64 | — |
| MN | 62 | — |
| KY | 52 | — |
| WI | 51 | — |
| UT | 50 | — |
| LA | 47 | — |
| CT | 44 | — |
| OK | 39 | — |
| KS | 37 | — |
| ID | 30 | — |
| MS | 29 | — |
| NM | 27 | — |
| AR | 25 | — |
| HI | 23 | — |
| NE | 22 | — |
| DC | 21 | — |
| IA | 21 | — |
| MT | 18 | — |
| NH | 18 | — |
| AK | 14 | — |
| DE | 14 | — |
| ME | 13 | — |
| SD | 13 | — |
| RI | 12 | — |
| WV | 11 | — |
| ND | 9 | — |
| WY | 9 | — |
| VT | 7 | — |
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