FDD ITEM 20 · FISCAL 2023–2025
RESTORATION 1 Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), RESTORATION 1 reported 278 franchised outlets at year end. 30 of 298 franchised outlets open at the start of the year left the system — an annualized exit rate of 10.1%— while 10 new outlets opened. Systemwide units moved -5.1% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 289 | 293 | 298 |
| Opened | 19 | 29 | 10 |
| Transfers | 10 | 13 | 8 |
| Terminations | 15 | 24 | 21 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 9 |
| Outlets at end | 293 | 298 | 278 |
| Net change | +4 | +5 | -20 |
21 terminations + 0 non-renewals + 9 ceased (other) = 30 exits ÷ 298 at start = 10.1%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (8) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 33 | 0 |
| FL | 18 | 0 |
| WA | 18 | 0 |
| GA | 16 | 0 |
| IL | 14 | 0 |
| MI | 14 | 0 |
| NC | 13 | 0 |
| CA | 11 | 0 |
| CO | 11 | 0 |
| NY | 10 | 0 |
| AZ | 9 | 0 |
| MO | 8 | 0 |
| AL | 7 | 0 |
| MD | 7 | 0 |
| NJ | 7 | 0 |
| OH | 7 | 0 |
| PA | 7 | 0 |
| CT | 6 | 0 |
| IN | 6 | 0 |
| VA | 6 | 0 |
| SC | 5 | 0 |
| MA | 4 | 0 |
| MS | 4 | 0 |
| OK | 4 | 0 |
| OR | 4 | 0 |
| WI | 4 | 0 |
| IA | 3 | 0 |
| LA | 3 | 0 |
| TN | 3 | 0 |
| DC | 2 | 0 |
| KS | 2 | 0 |
| KY | 2 | 0 |
| MN | 2 | 0 |
| UT | 2 | 0 |
| WV | 2 | 0 |
| AR | 1 | 0 |
| NE | 1 | 0 |
| NH | 1 | 0 |
| NV | 1 | 0 |
| ID | 0 | 0 |
| RI | 0 | 0 |
| SD | 0 | 0 |
A broker is paid by the franchisor to place you. An independent CPA is paid by you — and the job is pressure-testing RESTORATION 1's numbers, including talking you out of a bad deal.
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